WORLD CLASS CUSTOMER SERVICE
IS OUR PROMISE
World class customer service is our promise. Our specialty lies in providing unparalleled customer service, making us leaders in our field. Partner with us and experience the difference of having a logistics provider that truly values your business.
Customer 1st Logistics offers a bespoke service to meet the needs of each customer.
Our approach is simple, we work with our customers to fully understand exactly what you need and when you need it.
All of our customer service team have worked within high-performing teams and have been individually selected due to their ability to communicate and work alongside other teams.
​
Before we move a single piece of freight, we ensure that each customers needs are fully understood.
​
We only work with the very best pallet network or distribution suppliers. Our confidence in our service allows us to offer extremely competitive SLA’s. If your consignment doesn’t arrive when it should, then you pay only for the service received.
​
Relationships are key and at Customer 1st, we don’t just like to meet our customers regularly, we insist on it!
Your onboarding pack will contain all of the key contacts that you need, to ensure the highest levels of communication. Senior members of your team will also be given the mobile numbers of the Customer 1st Directors, so you never have to worry about not being able to contact us.
DAILY REPORTING
We understand the need for complete understanding of our performance at all times. With this in mind we can offer automated or manually compiled reports at any agreed time of day.
CUSTOMER PORTAL
As you would expect our customer portal is state of the art and allows all data input or retrieval. Our customer service team will be on-hand for full support and guidance.
TRANSPARENT PRICING
Our transparent pricing model means that we won't be constantly changing your tariff. We sit with our customers on an annual basis to discuss pricing and how to grow our partnership.